Returns & Refunds

At Pawmallow, customer satisfaction is important to us.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include photos of the item and packaging so we can assist you.

Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Order Cancellations
Orders may only be canceled before they have been processed and shipped.

Non-Returnable Items
For hygiene and safety reasons, certain pet products may not be eligible for return.

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Returns & Refunds